Now £73 on Tripadvisor: Chateau Tongariro Hotel, Whakapapa. As a registered member we received a complimentary Devonshire tea which once it arrived was as good as before. Being that it is winter, once we settled into the apartment for the day, even though we wanted to watch the movies and enjoy the lobby area at the main hotel, we didn't feel like driving over. This was very unprofessional behaviour by the staff member in our opinion.When we got to our room it was freezing cold and never warmed up, even after we found an open window and closed it. We had to use our phone torch-lights to figure out the entrance. If you would be open to a future reservation, please contact me to help facilitate your booking and ensure you are well taken care of.Kind regards,Abhishek KokjeDuty Manager, This is the version of our website addressed to speakers of English in the United States. Without feedback like yours this would not be possible.We hope you allow us another chance as we'd love to make amends. The ski area is within 10 minutes by car, but there was nearly no snow.Pool and sauna were not worth mentioning ... both are located in the basement, no windows, low ceilings, pool is only 90cm deep, old. Ask Millytwo about Chateau Tongariro Hotel, Ask bens778 about Chateau Tongariro Hotel, Ask KellieCz about Chateau Tongariro Hotel, Ask Arlene H about Chateau Tongariro Hotel, Ask Exploration519022 about Chateau Tongariro Hotel, Ask melanieo761 about Chateau Tongariro Hotel, Hotels near Tongariro National Park Visitor Centre (Whakapapa Visitor Centre), Hotels near Citywalkz Ltd t/a Citywalks World. Felt like being in a cludo set, the hotel has a great vibe , very regal in style. It’s been a while between high teas, visiting wineries for a platter and a glass of wine had stolen my affection. more. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Overpriced at $45 each because of poor quality food. This hotel is dirty and very out dated. Staff very helpful and internet fast. If you've ever wanted to stay in Wes Anderson's Grand Budapest, this may be as close as you can come. Room types may vary. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. We even saw a rabbit hopped away! Staff were lovely and the high tea with bubbles was just right . It is also my pleasure to read that you enjoyed the great location of the hotel as well as the food and service from our team. I have had a lovely high tea 2 years ago so was looking forward to another. There was so much selection and just the right amount of food. The check in staff were really helpful and friendly.The room was ok but the bathroom is in need of updating. We stayed at the apartments which are slightly away from the main hotel. Review tags are currently only available for English language reviews. High Tea: Chateau Tongariro Hotel - See 2,685 traveller reviews, 1,485 photos, and cheap deals for Chateau Tongariro Hotel at Tripadvisor. Step back to genteel times with a High Tea experience at the Chateau Tongariro Hotel. We stayed and dined as our Christmas present to each other. Thank you again for your comments and we hope to welcome you back very soon.Kind regards,Alex HampshireRooms Division ManagerE: rdm@chateau.co.nz, A fabulous place with amazing views ! Chateau Tongariro Hotel: High tea at the Chateau. Even though it was freezing outside, the room was warm due to central heating and double glass windows. I advise you look elsewhere if you’re interested in exploring this part of the country. You feel like royalty. Chateau Tongariro Hotel: High tea - See 2,685 traveller reviews, 1,485 candid photos, and great deals for Chateau Tongariro Hotel at Tripadvisor. The view is the best part of this experience. We hope you allow us another chance as we'd love to make amends and showcase a different room option. Prices are calculated as of 30/11/2020 based on a check-in date of 13/12/2020. Disappointing high tea: Chateau Tongariro Hotel - See 2,664 traveller reviews, 1,479 photos, and cheap deals for Chateau Tongariro Hotel at Tripadvisor. Stayed 1 night and loved it. May I suggest that the hotel could look into lights being install along the driveway and at the back porch as well?The apartment was cozy. Please be rest assured this will be passed onto the the relevant departments to make appropriate changes. A beautiful setting can be the icing on the cake of a good high tea, we found this to be true at Chateau Tongariro. Was in the basement and felt like a submarine. Chateau Tongariro Hotel: High Tea - See 2,670 traveler reviews, 1,480 candid photos, and great deals for Chateau Tongariro Hotel at Tripadvisor. The hot chocolate was perfect and hot! Ruapehu Restaurant: Chateau Tongariro High Tea - See 350 traveller reviews, 80 candid photos, and great deals for Whakapapa, New Zealand, at Tripadvisor. It is encouraging to know that you liked the service from our friendly team. There is little attention paid to making the rooms worthy of its ornate exterior. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for. Car parking area is too small for big cars.A short distance to Mt Ruapehu. We are staying here on our honeymoon, and have been very disappointed in the quality of the accommodations.The hotel would be beautiful if they had retouched the heritage rooms. Prices are calculated as of 28/09/2020 based on a check-in date of 11/10/2020. The room is unquestionably clean and comfortable. Very claustrophobic and not welcoming. It's based on a self-evaluation by the property. Much of the decor is too dirty to clean. Taxes and fees that are shown are estimates only. I would not stay there again. Reviews of Chateau Tongariro Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. All in all our stay was not up to previous standards. It was a pleasure to be served by them.There are walks right from the hotel that are very good. Step back to genteel times with a High Tea experience at the Chateau Tongariro Hotel. We would love to welcome you back soon.Kind regards,Abhishek KokjeDuty ManagerE: dm@chateau.co.nz. The staff were fantastic, so polite and helpful. If you would be open to a future stay, please contact me at rdm@chateau.co.nz to help facilitate your booking and ensure you are well taken of.Kind regards,Alex HampshireRooms Division Manager. Room was lovely and warm and very well appointed. See 2,693 traveller reviews, 1,485 candid photos, and great deals for Chateau Tongariro Hotel, ranked #1 of 2 hotels in Whakapapa and rated 4 of 5 at Tripadvisor. Now £62 on Tripadvisor: Chateau Tongariro Hotel, Whakapapa. Overall, everything was good. Overpriced at $45 each because of poor quality food. Dear Exploration519022,We are delighted to read that you had an excellent experience with us. Chateau Tongariro Hotel: Wonderful one night stay - See 2,682 traveler reviews, 1,484 candid photos, and great deals for Chateau Tongariro Hotel at Tripadvisor. Dear bens778,Thank you for sharing your feedback. Bring your own picnic and eat outside - the scenery is free and your own food no doubt much better! We have stayed at the Chateau 4 times already this year and always found the service exceptional, however the last stay did not meet our expectations based on previous experience.Check in was no problem at all, great staff as usual, however our experiences after that were not so good. The view is the best part of this experience. We both loved it will go again one day. Chateau Tongariro Hotel, Whakapapa: 2,642 Hotel Reviews, 1,460 traveller photos, and great deals for Chateau Tongariro Hotel, ranked #1 of 2 hotels in Whakapapa and rated 4 of 5 at Tripadvisor. Dear KellieCz,Thank you for taking the time to share your feedback.I am sorry that your stay fell below expectations. Please see our partners for more details. I am very sorry to read your comments about your recent High Tea with us. It is also my pleasure to read that you enjoyed the beautiful atmosphere in the Ruapehu Lounge Bar and made the most of the hotel facilities during your stay. We were shown to our table for dinner and then left there for 15 minutes without even being asked if we wanted to order drinks. We forecast hotel rates daily for each date six months into the future based on the millions of hotel searches performed by our users. As they are, they are drab and run down. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC, AlexChateauTongariro, Rooms Division Manager at Chateau Tongariro Hotel, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Use this rating to help choose your stay! The price you just found (€105) is 22% lower than our most recent forecast (€134) for this property for this date. Day before hotel phoned me to enquire what time we would be arriving so that housekeeping could have the room ready if we were arriving a little earlier than usual check in time. Why? There is a cinema, plunge pool, sauna. It was a great price offering too with the perfect views. Great value for money , amazing views. See 2,646 traveller reviews, 1,460 candid photos, and great deals for Chateau Tongariro Hotel, ranked #1 of 2 hotels in Whakapapa and rated 4 of 5 at Tripadvisor. With a specially curated new menu launched in June 2020, you will enjoy traditional scones, delicate finger sandwiches, sweet treats and freshly brewed gourmet Dilmah teas or barista coffee in the opulent Ruapehu Lounge. Dear josephineho88,Thank you for taking the time to share your feedback.I am sorry to hear about your arrival to your Villa. This is an absolutely lovely place to stay. It was a luxury stay with an english attitude, overlooking an absolutely great scenery from 1120m above sea level. Wish we had stayed here when we did that walk in 2017. Chateau Tongariro Hotel, Whakapapa: See 2,667 traveller reviews, 1,480 candid photos, and great deals for Chateau Tongariro Hotel, ranked #1 of 2 hotels in Whakapapa and rated 4 of 5 at Tripadvisor. The food this time was very disappointing- tiny scones and cakes which looked and tasted tired or stale. We almost miss the turn. The Hotel is currently in the planning stages of refurbishment and we hope to have this underway soon. Having never had the extravagant high tea experience before, when I recently went to Tongariro National Park with 3 others as part of our 10-day road-trip around New Zealand's North Island, we thought we might as well tick another thing off our bucket list with high tea at Chateau Tongariro Hotel. The exterior looks very charming the rooms are not charming at all. We went to the Chateau Tongariro for High Tea. Chateau Tongariro Hotel: High Tea - See 2,636 traveller reviews, 1,460 candid photos, and great deals for Whakapapa, New Zealand, at Tripadvisor. Prices are calculated as of 2020-10-05 based on a check-in date of 2020-10-18. Review tags are currently only available for English language reviews. There was so much selection and just the right amount of food. But sitting in the lobby, a glas of wine or tea or coffee is much better! Our waitress brought our glasses of sparkling but insisted on pouring the first cup of tea which got cold while we were drinking wine. ChateauHMGT, Duty Manager at Chateau Tongariro Hotel, responded to this review. The problem was that it took 45 minutes to be served. Being in a National Park they have strict rules on lighting for the area, however your comments are useful as we will be able to use them for the arguments to have more lighting. Payments made by partners impact the order of prices displayed. She also wanted our phone number. Opening the doors to a little forest in the morning is refreshing. Dear Millie W,Thank you for taking the time to share your feedback.The Team and I are very pleased to read your comments.Hopefully we can welcome you back for longer next time!Kind regards,Alex HampshireRooms Division ManagerE: rdm@chateau.co.nz, This is the version of our website addressed to speakers of English in New Zealand. Book Chateau Tongariro Hotel, Whakapapa on Tripadvisor: See 2,682 traveler reviews, 1,484 candid photos, and great deals for Chateau Tongariro Hotel, ranked #1 of 2 … Step back to genteel times with a High Tea experience at the Chateau Tongariro Hotel. The food delicious and more than enough for the two of us! Dear Christof_Morys,Thank you for taking the time to share your feedback.We are pleased to see you enjoyed your time here. The doors to the rooms were scuffed and dirty. more. We pride ourselves on our service here and I am very sorry this was not up to standards. Drove over and it is very dark. This place could be amazing. We were given Villa 5 (V5). Good location. Chateau Tongariro Hotel: Awesome - See 2,682 traveler reviews, 1,484 candid photos, and great deals for Chateau Tongariro Hotel at Tripadvisor. That’s a first for her.Breakfast was ok but dining room needs updating and staff were constantly loitering to clear away.The public areas were very quiet and lacked atmosphere.All in all it was ok, not as bad as I was fearing. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. However it’s winter Down Under and driving from Palmerston North to Rotorua provided the chance to break our journey in the Tongariro National Park. The staff are lovely and helpful. I have had a lovely high tea 2 years ago so was looking forward to another. I have found the service to be somewhat rude and smug as well. Highly recommend this AAAAAAA+++++++More, Dear reneewip,Thank you for such an AMAZING review of our High Tea.I will be sure to pass your comments onto the Team.We hope to welcome you back soon.Kind regards,Alex HampshireRooms Division ManagerE: rdm@chateau.co.nz. Had the most AMAZING start to our day with a High Tea at the Chateau. We had rung and booked so they had our number. The food was excellent as usual but again, the service was lacking. - See 2,664 traveler reviews, 1,479 candid photos, and great deals for Chateau Tongariro Hotel at Tripadvisor. While we were waiting we had to listen to a very loud Englsih female member of staff complaining about a group of guests who had apparently run up a bill of over $300 and left without paying. Price you found is 22 % lower than this Hotel 's expected rate of €134/night which once arrived... Service to be somewhat rude and smug as well hope you allow us another chance as we 'd to. 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